Shipping Policy

We ship physical products carefully so wood, paper, acrylic, and puzzle pieces arrive ready for you. Timelines below are estimates and may vary during peak seasons or courier delays.

1. Where we ship

• Egypt: Nationwide delivery to most cities and towns
• International: Available on request

2. Processing time

• In-stock / standard items: usually prepared within 1–3 business days
• Custom coasters, clocks, and special orders: typically 5–14 business days depending on design approval and production
• Weekends and Egyptian public holidays are not counted as business days

You will receive a confirmation when your order is placed and again when it ships (when tracking is available).

3. Delivery estimates (after dispatch)

• Greater Cairo / Giza / Alexandria: often 1–3 business days
• Other governorates: often 2–5 business days
• International: 7–21 business days depending on destination and customs

4. Shipping fees

Shipping is calculated at checkout or confirmed when we contact you for custom / special orders.

• Oversized items (large wall clocks) may include an extra handling fee
• Remote or hard-to-reach addresses may require alternative pickup point

5. Order tracking

Where our courier provides tracking, we share the tracking number by WhatsApp or via Customer Dashboard. If tracking is not available for your area, we will still confirm dispatch and expected delivery window.

6. Packaging

Products are packed to protect edges, surfaces, and moving parts. Wall clocks and wood puzzles receive extra cushioning. Please open packages carefully and keep packaging until you confirm everything is intact.

7. Failed delivery & address errors

• Please ensure your phone number and address are complete and reachable
• If delivery fails due to an incorrect address or unreachable phone, re-delivery fees may apply
• Unclaimed parcels returned to us may be refunded minus outbound (and return) shipping costs

8. Risk of loss

Title and risk pass to you when the package is delivered to the address you provided (or collected from an agreed pickup point). If a shipment is lost in transit after dispatch, contact us — we will work with the courier to resolve replacement or refund as appropriate.

9. Customs & international orders

For international shipments, the customer is responsible for import duties, taxes, and customs clearance unless we explicitly state otherwise. Delivery times can be extended by customs inspection.