Refund & Returns

We want you to love every piece from Slick & Click. Because many products are handcrafted, laser-cut, or made to order, this policy balances fairness with the nature of physical creative goods.

1. Eligibility for returns

You may request a return within 7 days of delivery if:

• The item is unused, unused-looking, and in original packaging where applicable
• You provide proof of purchase (order confirmation / invoice)
• The product is a standard catalog item (not custom)

Contact us first at info@slickandclick.com or +20 114 943 3305 before sending anything back.

2. Non-returnable items

• Custom / personalized products — including custom wall clocks, engraved pieces, custom coaster sets, and made-to-order work (unless defective)
• Items damaged by misuse, water damage after delivery, or improper storage
• Opened or used notebooks / Yara’s World pages if clearly used
• Sale / clearance items marked final sale

3. Damaged, defective, or wrong items

If your order arrives damaged, incomplete, or incorrect, tell us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund at no cost to you.

Natural wood grain, small laser-cut tolerances, and handmade variation are part of the product character and are not considered defects unless they affect function or safety.

4. How returns work

1. Message us with your order details and reason for return
2. Wait for approval and return instructions
3. Ship the item securely to the return address we confirm by message
4. We inspect the item (typically within 3–5 business days of receipt)
5. Approved refunds are issued within 48 hours of inspection

5. Refunds

• Product price is refunded when the return is approved
• Original shipping fees are non-refundable
• Return shipping is paid by the customer for change-of-mind returns

6. Cancellations

You may cancel an order before it is prepared or shipped. Once production or packing has started — especially for custom work — Cancellation is not possible.

7. Cash on delivery (COD)

Repeated refused COD shipments may lead to prepaid-only ordering in the future. and you will be charged for the shipping fees.

Please note that COD shipments are only available for orders within Egypt.